Privacy Policy | Fambet Casino

About this Privacy Policy

Fambet Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the Fambet Casino website, account services, customer support channels and other related interactions. It is intended for players in Australia and should be read together with any applicable website terms, responsible gambling information and notices presented when you use particular services.

Personal information means information that identifies you or could reasonably be connected with you. The information handled may depend on the services you use, the choices you make and the checks that are needed before an account or transaction can be processed. Some information is provided directly by you, while other information may be created automatically when you use the website.

By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this policy. Where consent is requested, you may choose whether to provide it. If you do not provide information that is necessary for account administration, verification, payments, security or legal compliance, some services may not be available.

Information we may collect and why

A casino website typically needs to collect and use several categories of information to operate its services safely and effectively. The information collected will depend on your relationship with Fambet Casino and the activity you carry out on the website.

Account details, such as your name, date of birth, contact details, login information and other details supplied when you register or update your account.
Verification information, which may include identity documents, proof of age, proof of address or other information needed to confirm who you are and assess account security.
Payment and transaction records, including deposits, withdrawals, purchases, account balances, payment references and information connected with activity on your account. Full payment card details may be handled by payment providers rather than stored directly by the casino website.
Communication records, including messages sent to customer support, enquiries, complaints, feedback and information used to respond to your requests.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, connection information and details about how you use the website.
Cookie and similar technology information, including pages visited, preferences, session information and actions taken on the website.

How information may be used

Information may be used to create and administer your account, provide website features, process transactions, maintain account records and communicate with you about your use of the services. It may also be used to verify your identity and age, conduct security and anti-fraud checks, identify unusual or potentially harmful activity, prevent misuse and protect players and the website.

Information may also be used to meet legal and compliance obligations, respond to valid requests from authorised bodies, manage disputes, enforce applicable terms, investigate suspected breaches and keep appropriate business records. Technical information can help maintain website performance, troubleshoot problems, improve usability and understand general service activity. Where permitted, information may be used to send service updates or marketing communications in line with your preferences.

Cookies and similar technologies

Fambet Casino may use cookies and similar technologies to help the website operate, remember selected preferences, keep sessions secure and understand how visitors use the website. Cookies are small files or identifiers placed on, or associated with, your device. Some may be necessary for account access and core website functions, while others may support performance, analytics, personalisation or marketing.

Cookies can help remember language or display preferences, recognise a returning session, assist with security checks and provide information about website traffic. Similar technologies may collect technical information about your browser or device without necessarily identifying you by name. The use of these technologies may change as website features and service arrangements develop.

You can manage or restrict cookies through your browser settings. You may be able to block cookies, delete existing cookies or receive a notice before a cookie is stored. Disabling certain cookies may affect account access, security features or the operation of parts of the website. Browser settings do not always control every type of similar technology, so some functions may continue to operate where they are needed for essential services.

Sharing, security and retention

Fambet Casino may share personal information where this is reasonably necessary to provide services, protect the website or meet an obligation. This may include sharing relevant information with payment and technology providers, identity and verification services, customer support providers, security and fraud prevention services, professional advisers and other service providers that assist with the operation of the website. These providers may only receive information relevant to the services they perform.

Information may also be disclosed where required or permitted by applicable requirements, such as in response to a lawful request, to assist with an investigation, to protect the rights or safety of players or others, to prevent fraud or serious misuse, or to establish and defend legal claims. Information may be transferred or accessed in another country when service providers or technical systems are located overseas. Appropriate steps may be taken to handle information securely and consistently with this policy.

Keeping information secure

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or provider obligations concerning confidentiality. No online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you believe your account may have been compromised.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time may vary according to the type of information and the reason it was collected. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, the rights of other people and obligations to retain certain records.

Access: request information about the personal information held about you and, where appropriate, receive a copy or explanation of how it is used.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: request deletion of your personal information where it is no longer needed or where another applicable basis for deletion exists. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
Marketing choices: withdraw consent to marketing communications or change your preferences. You can also use an unsubscribe option included in a marketing message where one is available.
Complaints and questions: ask about the handling of your information or raise a concern about a privacy matter.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@fambet-casino.click. Please explain your request clearly and include enough information for your account or enquiry to be identified. Do not send unnecessary sensitive information or complete identity documents unless they are specifically requested through an appropriate process.

For your protection, a request may require reasonable verification before information is disclosed or changes are made. This helps prevent unauthorised access to your account and personal information. A request may be refused or limited where responding would create a security risk, affect the rights of another person, interfere with an investigation, or conflict with an obligation to keep particular records.

Privacy requests will be considered within a reasonable timeframe. If more information is needed to assess a request, you may be contacted for clarification. This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on the website will apply from its stated or implied effective date, and players should review it periodically.