Betting Rules

1. General betting principles

These rules apply to bets placed through the Fambet Casino website, including casino games, sports betting, live betting and other products made available from time to time. Additional rules may apply to a particular game, event, market, competition or promotion. If a product has its own rules, those rules form part of the conditions for using that product.

You are responsible for reading the relevant information before placing a bet. This includes the displayed odds or returns, market name, selection, stake, minimum or maximum amounts where shown, settlement method and any applicable restrictions. If you do not understand a rule or displayed term, do not place the bet until you have obtained an explanation or chosen not to proceed.

• You must be at least 18 years old and legally permitted to gamble in the place where you are located.
• You must use your own account and provide information that is accurate, complete and current.
• You must keep your login details secure and must not allow another person to use your account.
• You must not place bets on behalf of another person or allow another person to control your betting activity.
• You must comply with applicable Australian laws and any other laws that apply to you.
• You must not use the website for unlawful activity, fraud, manipulation or any form of dishonest conduct.

Fambet Casino may apply account, location, product or payment restrictions where required by law, risk controls, technical requirements or internal procedures. The availability of a game or betting market does not guarantee that it will remain available, or that a bet will be accepted in every circumstance.

2. Accounts, deposits and placing bets

A bet can only be placed from an account that has been registered in accordance with the website requirements. You may be asked to complete age, identity, address, payment or other verification checks before using some services, making a withdrawal or continuing to use the account. Information supplied during these checks must be truthful and must belong to you.

You should check your account balance and the details of every transaction before placing a bet. A bet is generally treated as submitted when you confirm it through the website and it is recorded by the relevant system. A bet is not accepted merely because you have selected a market or entered a stake. You should wait for a confirmation message or check your account history before assuming that a bet has been accepted.

Checking a bet before confirmation

• Confirm that the selected game, event, market or outcome is correct.
• Check the stake, displayed odds and potential return before confirming.
• Review whether the bet is a single, multiple, combination, system or other available bet type.
• Check any warnings about suspended markets, changing odds, maximum stakes or other restrictions.
• Make sure you have a stable internet connection and do not click the confirmation control repeatedly.

Once a bet has been accepted, it normally cannot be changed or cancelled unless the relevant product rules expressly allow this. You should therefore review all details carefully before confirmation. If a market is suspended, a price changes or a technical message appears during the process, the bet may be rejected, delayed or accepted on different terms only where those terms are clearly shown and permitted by the applicable rules.

The amount available in your account may affect whether a bet can be placed. A deposit, payment or balance display may be delayed while a transaction is being processed. You must not attempt to exploit a display error, duplicated balance, pricing error or other system issue. Any questionable transaction should be reported through the available support process and should not be used until it has been clarified.

3. Results, settlement and cancelled bets

Bets are settled using the official result or other result source stated in the relevant product rules. For sports and other events, settlement may take account of the official result at the end of the event, a governing body's decision, a declared result or another specified method. For casino and live products, the result is determined by the applicable game rules and the recorded outcome of the game or round.

A result may be settled as a win, loss, push, void or another outcome depending on the product rules. A market can be suspended or left unsettled for a period while the result is checked. You should not rely solely on an interim display, live commentary, broadcast or third-party result. Settlement may be corrected if new information shows that an initial result was wrong or was applied in error.

Common settlement situations

• If an event or market does not take place, the applicable rules will determine whether the bet is void or handled in another way.
• If an event is abandoned, postponed, rescheduled or materially changed, the specific market rules will determine the outcome.
• If a selection, participant or market is withdrawn, the relevant rules may require the bet to be void, recalculated or settled using another stated method.
• If a bet contains an error, duplicate entry or obvious pricing problem, it may be reviewed and corrected in accordance with the applicable terms.
• If a game or round is interrupted, the game rules will determine whether the result stands, is completed later or is treated as void.
• If an official result is changed after settlement, the bet may be re-settled where the governing rules permit or require that action.

You should retain your bet confirmation and review your account history for the recorded stake and settlement. If you believe a bet has been settled incorrectly, raise the issue as soon as reasonably possible and provide the relevant bet reference, date, product and explanation. A review may require checks of system records, game logs, transaction information, official results and the rules in force at the time the bet was placed.

Where a technical or administrative error affects a bet, Fambet Casino may take reasonable steps to correct the error. This may include cancelling an incorrectly recorded bet, correcting a balance, reversing an incorrect settlement or restoring the position that should have applied under the relevant rules. Any correction should be made fairly and consistently, while taking account of applicable legal and regulatory obligations.

4. Responsible use, technical issues and disputes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you begin, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial difficulties.

• Keep track of your deposits, stakes, losses and time spent gambling.
• Do not chase losses by increasing your stake or gambling for longer than planned.
• Use any available deposit, spending, session or access controls that suit your circumstances.
• Consider taking a break or closing your account if gambling is no longer enjoyable or controlled.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you are concerned about another person's gambling, encourage them to seek appropriate help.

Technical problems

You are responsible for using a suitable device, compatible software and a reliable internet connection. If your connection fails, your device stops working or the website becomes unavailable, an attempted bet may not be recorded. Do not assume that a bet was accepted or cancelled because a page stopped responding. Check your account history when access is restored and contact support through the available website channel if the transaction remains unclear.

Website displays, odds, balances, game screens and result information may be affected by delays, data errors or other technical issues. You must not interfere with the website, use automated tools without permission, introduce malicious software, test vulnerabilities without authorisation or take advantage of a known fault. Activity that appears suspicious, abusive or inconsistent with normal use may be reviewed, restricted or referred for further checks.

Questions and complaints

If you have a question about a bet, settlement, account transaction or rule, first review the applicable product information and your account history. If the matter is not resolved, submit a clear complaint through the support option available on the website. Include the relevant bet or transaction reference, the date and time, the product involved and the reason you believe an error occurred. Do not include passwords or unnecessary sensitive information.

Complaints are reviewed using the information available, including account records, transaction logs, bet confirmations, game records and official result information where relevant. You may be asked to provide further details or complete verification before information about an account or transaction can be discussed. These betting rules should be read with the website's general terms, privacy information and responsible gambling materials. If there is any inconsistency, the specific rules for the relevant product or transaction may apply.